Frontier Health Research

Frontier Privacy Policy

This privacy policy gives you information about how we collect and process your data.

Who we are

Frontier Clinical Trials Ltd (Frontier) is a limited company registered in England and Wales No: 15778656 and its registered office is 32, Willoughby Road, London, N8 0JG, United Kingdom.

Frontier is a site management organisation that manages a growing network of clinical research sites. We perform clinical trials on behalf of pharmaceutical companies, biotechnology companies, medical Device companies, Contract Research Organisations and other clinical trial sponsors.

What information we collect, how, and why

Frontier will hold your data in accordance with the UK General Data Protection Regulation (UK GDPR), which is supplemented by the UK Data Protection Act 2018.

The UK GDPR is based on the EU General Data Protection Regulation (Regulation (EU) 2016/679). For the purposes of this legislation, Frontier is the “data controller”.

Information we collect

We collect information from the following parties:

Website Visitors
Clinical Trial Participants and those interested in participating
Industry professionals
Employees and prospective employees.

We use personal data to facilitate the following processes:

Screening participants to take part in a clinical trial
To store personal data within the Frontiers database (CRM system)
Facilitate marketing communications
Manage client relationships with industry professionals
To process payments and other financial transactions
To facilitate the employment of new staff.

Anyone can visit a Frontier website without disclosing their identity or any of their personal information. Frontier will, however, collect names and contact details submitted by visitors via a Frontier company website. This is only possible when making an online enquiry via the site. Volunteers can unsubscribe from Frontier services and communications at any point and time by contacting us via the ‘Contact Us’ page or following the ‘Unsubscribe ‘link on our website.

If volunteers are participating in clinical trials or expressing interest in doing so, Frontier will collect and process personal data, including sensitive information, to match with the relevant clinical trials, participate and subsequently analyse the results. This may include details such as contact information, date of birth, gender, race, ethnicity, physical or mental disability, sex, genetic information, and familial genetic information.

Frontier collects and manages personal data from employees, prospective employees, and other industry professionals we interact with. The data we collect includes names, contact details, and relevant information used for legitimate business-related purposes.

How we collect data

Data may be collected from you in several ways:

Automatically through tracking technologies and cookies as you use our digital services, including Frontier websites and mobile applications.
When you subscribe to receive Frontier newsletters and updates.
By completing the 'Contact Us' page on a Frontier website.
When you register in our database as a potential trial participant.
By completing pre-screening questionnaires as a prospective trial participant.
By participating in focus groups and/or surveys.
Over the phone when making an inquiry or taking part in a remote visit for a clinical trial.
In person when visiting our clinics or meeting with the Frontier team.
From third parties, such as those that monitor and analyse the use of our websites, mobile applications, and databases. And/or those parties we use to provide services to you.

Why we use your data

We use your data for the following reasons:

To process payments and other financial transactions, and to provide the information, products, or services that you request from Frontier.
To send you electronic messages such as alerts, reminders, event registrations, and other notices about our products or services, appointments, events, or news that may interest you.
To fulfill our obligations and enforce our rights from any contracts between you and Frontier.
To improve our website and present its contents to you.
For testing, research, analysis, and product or service development.
To protect the rights, property, or safety of Frontier or others as necessary or appropriate.
As required by applicable law, court order, or governmental regulations.
As described to you when collecting your information directly or as otherwise specified under applicable law.

Your rights

You have certain rights under data privacy laws regarding your personal information. These rights include:

Access: You can ask for copies of your personal information and details about where we get it and who we share it with. Please note that you may not receive all the information you ask for due to some exemptions.
Rectification: You can ask us to correct or delete personal information that you believe is inaccurate or incomplete.
Erasure: You can ask us to delete your personal information.
Objecting to Processing: You have the right to object to the processing of your personal data.
Data Portability: You can ask us to transfer the personal information you provided to another organization or to you.
Withdrawal of Consent: If we use your consent as a lawful basis for processing your personal information, you have the right to withdraw your consent at any time.

Data Security

Frontier is committed to safely collecting and storing data. We keep your information confidential at all times and have strong security measures in place to protect it. Access to your personal data is limited to employees, agents, contractors, and affiliates who need it for business reasons. They will only use your data as instructed and must keep it confidential.

Worldwide transfer of data

Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided, including the U.S. (i.e., a ‘Recipient’ country). Frontier will use mechanisms for any such transfer as required under applicable law. If You have questions concerning the transfer of Your information, please contact Us using the contact details set out below.

Children's Online Privacy Protection

This website is not intended for, or designed to attract, individuals under the age of 18. Frontier does not collect information through our websites from individuals who are known to be under the age of 13, and no part of our online presence is directed to anyone less than 13 years. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us using the details set out below.

How long we keep information

We only use your information for your interactions with Frontier. We will keep and use the data you have given us for as long as needed to fulfill its purpose and as long as the law allows. If you take part in one of our clinical trials, we will tell you how long we will keep your information before you join. When we no longer need it, we will dispose of your information safely, in accordance with Frontier policy.

Inquiries and complaints

If you have any questions or complaints regarding our Privacy Policy or practices, please contact us using the contact details provided below. You have the right to make a complaint at any time with a supervisory authority. The supervisory authority in the UK is ICO who can be contacted at https://ico.org.uk or telephone on 0303 123 1113.

Contacting us

If you have any questions about our privacy policy or your information, or to exercise any of your rights as described in this privacy policy or under data protection laws, you can contact us: By post: Frontier Clinical Trials, 32, Willoughby Road, London, N8 0JG, United Kingdom. By email: info@frontiertrials.com

Legal status of policy and policy changes

This policy is not a contract, and it does not create any legal rights or obligations. Frontier reserves the right to modify or amend this Policy and may do so according to new or amended legislation. The updated Policy will be posted on each Frontier website (Last Updated: 26 September 2024).

Changes and additions to this Policy are effective from the date on which they are posted. You may request previous versions of the Privacy Policy from the Frontier office, using the contact details provided above.